Bolt Food introduces mobile money payment option to its customers in Ghana

Bolt Food has announced that its customers in Ghana can now pay for all their food orders via Mobile Money (MoMo) after rolling out a Mobile Money payment option on the App.

Adding the MoMo payment option on the App will provide more convenience and flexibility to customers as they order their favourite meals. While the fundamental goal is to bolster customer experience on the App, it will also enhance operational efficiencies and payment safety on the platform.

As such, customers can now conveniently pay for their orders using MTN MoMo, Vodafone Cash or AirtelTigo Money directly to restaurants as a prepayment option. The investments made to reinforce the Bolt Food App provide customers with the opportunity to switch between different modes of payments for orders at their convenience since other payment options like cash and credit/debit card will continue to be available.

Ali Zaryab, Country Manager for Bolt Food in Ghana, expressed his excitement about this and other in-app features that are now featured on the App and which he believes will be a hit with customers. “This is another stride in our never-ending commitment to improving our services to meet the dynamic needs of our customers and partners. Mobile Money usage has soared in Ghana, and I couldn’t be happier that our customers can now use mobile money to pay for their Bolt Food orders. We look forward to investing more in such initiatives that enhance customers’ experiences”, said Ali.

Ali reiterated that efficient customer experience remains essential for Bolt Food. “Our focus is to continue growing our brand and serving our customers in the best way possible through quality services tailored towards their needs”, he noted.

“We have steadily grown our restaurant base in Ghana through continuous onboarding and leveraging our networks and partnerships. We are proud of the ecosystem of partners that we currently have and say Ayekoo to couriers who are active on the platform and restaurants that serve our customers with quality meals every day”, added Ali.

Bolt Food will continue to scale up its operations in Ghana and invest more into initiatives geared towards enhancing customer experience and offering quality services as it grows its courier earnings. Adding to its expansion portfolio, Bolt Food has expanded into new areas; East Legon Hills, Nana Kurom, Santeo, Lebanon, Tema Golf Park and Lakeside Estates.

Here is how to pay for your Bolt Food order via MoMo:

• Set your MoMo payment method before placing your order by selecting it in the Payments menu option or in the order Checkout
• Before confirming the order, you will be asked to verify that you have selected the MoMo payment method and acknowledge that the change can be transferred to your Bolt Balance or left as a tip for the courier.
• Please contact Support if your change has not been added incorrectly or not at all.