Hollard Ghana, along with its subsidiaries Hollard Insurance and Hollard Life, is excited to announce the launch of Hollard Assist, a cutting-edge customer portal designed to streamline complaint tracking and resolution. This innovative online complaint management system aims to enhance client satisfaction through an automated, seamless, interactive, and user-friendly process. It allows the public to access Hollard services in real-time from the comfort of their homes, eliminating the need to visit any of its offices nationwide.
Group Head of Marketing and Corporate Affairs, Cynthia Ofori-Dwunfuo, emphasized the importance of this announcement, describing it as a significant step towards treating customers with care and dignity. “At Hollard, our mandate is to put customers first in all we do, and so we are elated to introduce a platform that allows them to lodge and track their complaints without hassle. With the introduction of Hollard Assist, we reaffirm our unwavering dedication to enabling more people to create and secure a better future, showing how much we value and care for every one of our customers,” she said.
“Hollard Assist is a testament to our ongoing commitment to innovation and customer-centricity. By providing a user-friendly platform for complaint resolution, we aim to enhance customer satisfaction and strengthen our position as the country’s favourite insurer, ensuring you always feel secure and confident in our services,” Ofori-Dwunfuo added.
To access Hollard Assist, visit [www.hollard.com.gh](https://www.hollard.com.gh), click on the icon with Araba Hollard’s face at the bottom of the page, and follow the process to fill out the forms. Once you’ve submitted your complaint, Hollard’s dedicated Customer Experience teams will promptly respond and guide you through the resolution process, ensuring a swift and satisfactory outcome.
About Hollard Ghana
Hollard Ghana, the country’s favourite insurance group, operates through its subsidiaries Hollard Insurance and Hollard Life Assurance. The group combines deep local knowledge of the Ghanaian market with the world-class expertise of an international insurance brand present in 18 countries worldwide. With a strong presence in Ghana for 25 years, previously as Metropolitan Insurance, and headquartered in South Africa, Hollard delivers innovative insurance solutions tailored to the unique risks faced by Ghanaians.
Hollard offers a wide range of life and general insurance products, including funeral, personal accident, motor, business, travel, and home insurance. Customers can reach Hollard via 0800 444 999. In addition to various nationwide office branches and Hollard 2U franchise shops, Ghanaians can find Hollard at Shell Fuel Station Welcome Shops, Melcom stores, and online at [www.hollard.com.gh](https://www.hollard.com.gh), [www.melcom.com/hollard-insurance](https://www.melcom.com/hollard-insurance), and [www.jumia.com.gh](https://www.jumia.com.gh) for all their insurance needs.
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