Credit Bank Kenya in Launch of Video Conferencing Services for Customers

Credit Bank has introduced virtual video conferencing applications like zoom and skype to enable its clientele continue accessing the bank’s services in the wake of the coronavirus pandemic in the country.

Speaking on the service, Eric Nyachae, Executive Officer- Strategy and Business Development said the customers who wish to bank cheques can get in touch with the bank’s relationship managers via the application.

“With the newly launched Clearing Solutions, our customers do not need to worry about coming to the bank, they can now process their cheques from the comfort of their premises as well as make all electronic transfers including paying their staff,” he explains.

Nyachaei added that the bank has enhanced it’s online platform services by providing free online money transfers services thus enhancing the delivery of their services including enhancement of limits on their mobile banking platform.

The institution has also enabled their corporate clients by increasing efficiency during the Covid-19 times due to restricted movements by enabling the clients to access the banking solutions at their own premises and meeting banking needs on demand.

The solution allows clients to achieve a higher Straight-Through-Processing (STP), real time visibility and higher levels of efficiency from payment initiation through to back-end processing.

The bank has further put measures to cushion small medium traders during this period by introducing reduced transaction costs digital platforms and free transactions on PesaLink.

“We are committed to ensuring our customers feel supported as we walk this journey together,” he said.

SOURCE: Davis Ayega