Nigeria: Fidelity Bank introduces cardless ATM withdrawals to its customers

Fidelity Bank Plc has introduced a cardless withdrawal service to its customers where they can now enjoy increased convenience with their Automated Teller Machine (ATM) transactions.

The feature allows Fidelity Bank accountholders to make withdrawals at any Fidelity Bank ATM nationwide with the aid of their registered phone numbers alone.

Speaking on the new feature, Ifeoma Onibuje, Divisional Head, eBanking, Fidelity Bank Plc, said, “We know how frustrating it can be when you get to the ATM only to discover that you forgot your debit card at home.

“To address this and in support of the cashless policy, we recently introduced cardless withdrawals via our ATMs. The service is currently available at all Fidelity Bank ATMs across the country and we are recording favourable feedback from customers who have used the service.”

For cardless withdrawals, requesting customers would simply dial *770*8*AMOUNT# from their registered phone numbers and follow the on-screen prompts to create a one-time PIN (OTP), then enter the PIN to get a Paycode. At the ATM, the customer would enter the Paycode, PIN, and Amount to get the cash.

“The introduction of cardless withdrawals forms part of our strategy to help our customers transition to the newly introduced Naira notes as well as the cashless policy. You will recall that we extended our banking hall service to 6pm on weekdays and have our branches open between 10am and 2pm on Saturdays till the end of January 2023,”

“Similarly, we have configured our ATMs to dispense the newly introduced currencies and customers are now accessing the redesigned Naira notes through all our ATMs nationwide.” divulged Onibuje.